Most Customer Success Leaders don’t have the tools and content they need to make their reps successful. Bookplay provide CS leaders with a platform to create, manage, and distribute their best reps knowledge and tactics resulting in increased up-sells and cross-sellsGet Started Now
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"After having a positive experience with a company, 77% of customers would recommend it to a friend."
- Temkin Group
It's hard to provide your newly acquired customers with a smooth handover to one of your customer success manager. With Bookplay you can have both your Sales team and your Customer Success team inside one tool only. Having that alignment will help with successful customer onboarding.
Share the top conversations that your most successful Customer Success Managers have with their customers with the rest of your team. CSMs are often polyvalent and have different areas of expertise that can be shared with others. Make sure that your team is up to date with the latest product releases to upsell and cross-sell to existing customers.
Use the knowledge that you have gained over time to create winning tactics for your Customer Success team. Define the key activities that you have led, identify the most common pains, and define the key success metrics. Remember, you don't have to reinvent the wheel to be successful.